Legal
Parola Refund & Cancellation Policy
Last updated:
This policy explains how cancellation and refunds work for Parola subscriptions. It forms part of our Terms of Service.
Who sells Parola
Parola is operated by Nix Eniego, an individual based in the Philippines. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles payment-related customer service, and returns and refunds to the extent applicable under law and Paddle's policies.
Cancel anytime
- Cancel through the Paddle customer portal, linked from your Paddle receipt or subscription emails, or via paddle.net.
- Need help? Email nix@parola.tech and we will help you reach the portal.
- The cancel control inside the Parola app does not stop Paddle billing. Please cancel through Paddle.
What happens when you cancel
- Your subscription will not renew, and you will not be charged again.
- You keep access until the end of the billing period you have already paid for.
Refunds
We do not offer voluntary refunds, including change-of-mind refunds or refunds for partly used periods. Cancelling stops future charges.
If you think a charge is wrong (for example, a duplicate or unauthorised charge), contact Paddle through your receipt or email nix@parola.tech and we will help.
Your statutory rights
Nothing in this policy limits any refund, withdrawal, or other consumer rights you have under mandatory law that applies to you, or any rights under Paddle's buyer terms.
Contact
Email: nix@parola.tech